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Администратор отдела приема и размещения парк-отеля По договоренности
Готов к командировкам, полный рабочий день.
Дата рождения: 6 сентября 1978, 39 лет. Не женат, детей нет.
Актау, 12, готов к переезду
05.2015—н.в. 2 года 9 месяцев
Chagala Group, г. Актау, полная занятость.
√ Enforces performance standards, policies and procedures in Daily Operation
√ Creates an operating environment that assures consistent guest satisfaction
√ Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
√ Initiates corrective action Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all F & B employees is a fair and equitable manner
√ Responsible for listening to, evaluating and assuring control of customer grievances
√ Monitors job performance of all direct reports and provides feedback performance to aid the employees in developing and enhancing skills
√ Ensure that budgeted revenues, covers and averages spend are achieved
√ Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
04.2014—04.2015 1 год 1 месяц
Le Mirrage Hotel & Resorts, г. Sharm Al Shiekh.
Hotel currently posited number one in the market comparing with the other 7 hotels in the competitive set.
Define operations standards and procedures.
Redefine sales and marketing strategy.
Optimazing and train all managers to upgrade services and standards.
İmprove budget and financial strenght.
Supervision of all developement concerning the structure and new shops arcade boulevard.
Guest relation operations and luxury brand schievement.
Redefine all the F&B out lets with special attention to the theme restaurants, study and implement news (menu and services).
Developed and designed new restaurant concepts, which reduced departmental labor cost by 30% at the same time increased revenues by 25%.
Developed and established all staffing guides for this large operation.
07.2010—02.2014 3 года 8 месяцев
Rest Corporation Group Kazakhstan, г. Aktau Atyrau.
Set budget / CAPEX and assumptions for Akzhaik Hotel and Aktau Hotel.
Monthly revised P&L and control related costs.
Revised SOP and P&P, Set marketing plan and action (Rooms and F&B) and quarterly revisions.
In charge of monthly reporting to Share Holders
Fully in charge of hotel forecasts (monthly / trimester / yearly)
Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve
Managed Opening, Settle Setup, Menu, Kitchen Equipments, Furniture, Design, Sales and Marketing Plan, Amenities, Candidates Hiring, Training of Guns and Roses Pub Grille Aktau, The Noodles Aktau, San Francisco, Café Beans.
Managing Hotel Daily Operation and In Charge of Revenue & Yield Department
Implementation and compliance with Revenue Management Standards, Policies & Procedures (Rate Plan, Rate Categories, Market Segments, Profiles and all other PMS/IPS related RM functionality)
Developing overall pricing strategy, in alignment for Retail, Corporate, Groups and Wholesale
Driving and ensuring Market Share /Revenue Performance through proper strategies and evaluating new markets
Working close with DOSM & DOC to ensure property visibility for existing and new markets in creating special digital campaigns
Ensure BRG compliance, and minimize/eliminate BRG claims against hotel/complex
Responsible for the preparation of 30-60-90 day updated Forecast plus 13th month outlook.
Forecasting Accuracy: To achieve 5 % of monthly total FRS Room Revenue Forecast
Responsible for preparation and presentation of Rooms Revenue Management elements as part of the annual budget process
Leading the property’s weekly Revenue Management meetings with the Executive Team & Department Heads to discuss Opportunities and Threats for the Complex
Represent the Hotel/Complex in contributing Revenue Management strategic visions during all Regional and Divisional Property Reviews, Pricing Meetings, Round Table presentations and Conferences. Responsible for the Revenue Management & Reservation succession plan
Focusing on regular training sessions for the Team’s to ensure the Revenue Management culture
Talent Reviews & PMP process
RGI strategy through the analysis of STR data, Natural RGI calculations, Competitor set change and Competitor business mix
11.2008—06.2010 1 год 8 месяцев
Director of Revenue & Yield Management
Gulf Hotel Bahrain, г. Bahrain.
• Lead the pricing strategy, planning, analysis & communication for the Rest Corporation Group
• Maintain annual oversight of the revenue performance strategies as presented in the hotel’s annual business plan and provide remedial direction and actions as required
• Research relevant market intelligence, competitor information and maintain an active database of revenue best practices
• Lead the Revenue Management discipline in accordance with the Rest Corporation hotels group philosophy, policies and standards
• Provide support to the field and be a key driver of the Revenue Management culture by developing people, implementing systems & tools and reviewing & improving processes
• Be the subject matter expert and provide advice on pricing, revenue management strategies, distribution and all other related topics
• Work with Sales and Marketing Team in each hotel and in the regional offices to ensure a strong rate strategy and develop solid revenue management plans for the hotels
• Increase the Revenue Management knowledge on all levels in the hotels
09.2006—10.2008 2 года 2 месяца
Revenue & Reservation Manager
Rest Corporation Hotels Group Kazakhstan, г. Алматы.
Analyze trends of business by market segment, channel and GOB – coordination of all activities to maintain and increase revenue through added business volume and increased rate.
Maximizing occupancy and average rate through good inventory and yield management control
Responsible for all Food and Beverage Strategies and Revenues in our Outlets
Communication of Revenue Management Strategies for all Revenue Management Departments (Groups- and Individual Reservation, Convention Sales, Catering)
Analyze Individual- /Group- Room rates and Conference Room Pricing
Yearly Budgeting for Rooms- and F&B Revenues
Working very close with Sales & Marketing to exted the relationship to DMC’s and International Wholesaler.
Introduction and maintenance for all Revenue Management Systems – IdeaS, Opera, Dephi, CRS etc.
Responsible of the overall Hotel Pricing Policy
Weekly Forecasting for all responsible departments
Yearly Budgeting for Rooms- and F&B Revenues
Responsible for contracting OTA’s as well as acting as direct contact person
Quarterly market manager strategy meetings to discuss opportunities and system performance
Managing of 6 colleagues reporting to DORM
Champion for up selling programs for Front Office and Reservation
01.2005—08.2006 1 год 8 месяцев
Assistan Revenue Manager
Mercure Grand Hotel Bahrain, г. Bahrain.
Managing a team of 2 Supervisors and 6 Agents.
Provide Reservations and Revenue Training for team Members.
Group Rooms Pricing & Yield, Meeting Rooms Pricing, AV Contracts, Creation of the Group & Meetings Contract,
Group Quotations, Follow Up’s & Contracting.
E-commerce: Online Marketing & Online 3rd parties contracting, Best Rate Guarantee Policy, Special packages, Promo’s and Offer’s for 3rd Parties.
Monitoring the daily pricing, issue & maintain the demand calendar
Maintaining the accuracy of the rates in all the distribution channels
Assisting the Revenue Manager of supporting business planning process and elaborating the SMRP (Strategic Marketing and Revenue Plan)
Increased revenue without increasing products or promotions
Identified lost revenue opportunity
Used market intelligence as a competitive weapon
Revenue management tactics have over a period of time been introduced and implemented
Discounting with discretion to build market share.
Training and Implementation of new pricing structure.
Managing all the distribution channels available and ensure rate parity on all channels
12.2002—12.2004 2 года 1 месяц
Reservation & Revenue Coordinator
Domina Coral Bay, г. Sharm Al Shiekh.
Reservation and revenue coordinator of 1,500 (rooms)
Coordinating 7 reservations agents
Focus on individual and group bookings.
Liaise with travel Agents (Global), whilst always aware of the peaks & troughs.
Assist the reservations and revenue manager in achieving the highest possible standards.
Deputize in the absence of the Reservation & Revenue Manager
Meeting travel agents for show around, posting off all prepaid bookings. In addition, communicate with the conference and banqueting department on a daily basis.
09.2001—08.2002 1 год
Maxim Plaza, г. Sharm Al Shiekh.
The Start of My Career at the reservations department on training period due to graduation of university
Maintained a calm and professional manner when interacting with guests, resolving a wide variety of encountered problems and issues
Constantly complied with the relevant revenue strategies designed to maximize room occupancy and room rates.
Developed skills in the effective use of Fidelio Opera PMS and POS (restaurants reservation system)
Deftly managed reservation for the restaurant in addition to generating daily food and beverage reports
Факультет: Faculty of commerce
Дневная/Очная форма обучения
Курсы и тренинги
Revenue management Strategic Sales and Marketing budget
Навыки и умения
Английский (свободно владею).
A C D
• Full Knowledge of budget, accounting, and sales procedures
• Constructed the budget 8 times in different properties
• solve practical problems and deal with a variety of variables in situations
• Lead people and get results through others. Employee training and development
• Problem analysis and problem resolution at both a strategic and functional level.
• Opened 03 hotels, 5 Bars, 05 Restaurants, 03 Coffee Shop, 2 Lounge
• Excellent interpersonal/communication and customer service skills
• Achieved Budget revenue for 07 Times.
• success in developing and implementing large-scale, multi-country sales/business
• success in building and maintaining a broad network (multi-country) of internal and external
• Stakeholder relationships leading to commercial opportunity
• Highly organized and able to cope with multiple large-scale responsibilities.
• Ability to motivate, develop and lead My team through challenges and successes
• Pre-opening experience and experience in setting up the Rooms department
Opera proffesional, fidelio 6.20 / 6.25 / 7.13 / suite 8
Increasing revenue generation index to 1.8 from 0.5,
budget for 7 times in different properities
opening team for 3 hotels
Football, swimming, hunting